Snow Maiden Lacquer Box

Returns & Exchanges

We accept returns, exchanges and cancellations.

Email us within: 3 days of delivery

Dispatch items back within: 7 days of delivery

Request a cancellation within: 24 hours of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

- Custom or personalised orders

- Items on sale

Conditions of Return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Free shipping on all orders > 65£. 

Estimated Delivery Date*

Europe: 15-20 business days

USA, Canada: 30-45 business days

Rest of the world: 30-45 business days

The estimated delivery date is based on your purchase date, the recipient's location, the seller's processing time and location, and the delivery company. Other factors — like placing an order on a weekend or a bank holiday — may end up pushing the arrival of your item beyond the estimated delivery date. It's our hope that your item gets where it's going as soon as possible, but given the factors involved, this is only an estimate.

Customs & Import Taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.